Frequently Asked Questions

A ductless heat pump, also called a mini split, is a heating and cooling system that doesn't require ductwork. It uses an outdoor condenser connected to one or more indoor units mounted on walls, ceilings, or floors. It works by transferring heat from outside to inside during winter and reversing the process during summer. Learn more about ductless heating and cooling systems from our service page. Installation requires a licensed 313A Refrigeration Mechanic to handle the refrigerant properly.

Cold-climate models from Mitsubishi, Daikin, Fujitsu, and Moovair are among the most popular choices for Canadian winters. These systems maintain heating efficiency even at -20°C or lower. For a full comparison, check out our guide to the best ductless heat pumps. Proper installation by a Gas Technician 1 ensures optimal winter performance.

Most single zone ductless system installations can be completed in one day, while larger multi zone systems may take two to three days depending on the layout. Our team, including licensed TSSA certified gas contractor professionals, works efficiently to minimize disruption. Contact us for a free estimate on your specific project.

No. DIY installation is not recommended and is often illegal. Handling refrigerants requires a 313A Refrigeration and Air Conditioning Mechanic license. Electrical work must meet code, and improper installation voids warranties and can be dangerous. Always hire a qualified ductless HVAC contractor like us.

Yes. Many homeowners may qualify for the Home Renovation Savings Program and local utility rebates. Visit our rebates page for current offers. Installation by a Participant Program Contractors is often required to qualify.

Yes. A ductless heat pump provides efficient heating during winter and cooling during summer, making it a complete year-round comfort solution. It works like an air conditioner in reverse during cold months. Learn more about how ductless systems work from our service page.

Costs vary based on the number of indoor units, brand, efficiency rating, and installation complexity. A single zone system costs less than a whole-home multi-zone system. Check our coupons page for seasonal savings, and consider financing options to spread out payments.

With proper regular maintenance, a quality ductless heat pump can last 15 to 20 years or more. Annual tune-ups by a licensed 313A Refrigeration and Air Conditioning Mechanic license help extend lifespan and maintain efficiency. Systems from top brands tend to have longer lifespans.

Yes. Ductless heat pumps are among the most energy efficient HVAC options available because they avoid duct losses and use inverter technology. High-efficiency models can significantly lower your utility bills. You may qualify for a rebate for installing an efficient system.

A single zone system uses one outdoor unit connected to one indoor unit, ideal for cooling and heating one room like a basement, garage, or addition. A multi zone system connects one outdoor unit to multiple indoor units, perfect for whole homes or several rooms. Our team can help you decide which is right for your property.

In most of the GTA, a modern cold-climate ductless heat pump can handle all your heating needs without backup. However, during extreme cold snaps below -25°C, some homeowners prefer a backup gas furnace or electric resistance heat. Our Gas Technician 1 can advise on hybrid system designs. Servicing Toronto and all surrounding areas.

We recommend professional maintenance twice a year – once before cooling season and once before heating season. Regular service includes cleaning filters and coils, checking refrigerant levels, and inspecting electrical components. Our licensed 313A mechanics perform thorough tune-ups.

Common signs include poor airflow, weak heating or cooling, weird noises (clicking, buzzing, or grinding), water leaks from the indoor unit, error codes on the display, and rising energy bills. If you notice any of these, contact us for professional repair services. Our ductless Certified Technician Team can diagnose and fix issues quickly.

It depends on your outdoor condenser. Some models allow adding extra indoor units, but many require a specific multi-zone condenser from the start. If you're planning to expand, discuss your future needs during your initial multi zone ductless system installation consultation. We serve homeowners across the GTA, including Vaughan and Richmond Hill.

No. Ductless heat pumps require electricity to operate the compressor and fans. They will not work during a power outage. If backup heat is a concern, consider a hybrid system with a gas furnace, or a generator. Our Gas Technician 1 can discuss hybrid options with you. Visit our blog for more tips.

No. Modern ductless systems are very quiet. Indoor units operate around 20-40 decibels – quieter than a refrigerator or a conversation. Outdoor units are also designed for low noise. Proper installation by a qualified ductless HVAC contractor ensures optimal sound levels. Our HRAI member team follows best practices for quiet placement.

You can clean the washable air filters every 2-4 weeks, keep the outdoor unit clear of leaves and debris, and ensure indoor vents aren't blocked. Leave refrigerant checks, coil cleaning, and electrical inspections to licensed 313A Refrigeration Mechanics. Schedule professional maintenance twice a year.

Yes. We offer flexible financing options through Financeit with low monthly payments, as well as rental programs for qualified homeowners. We also have seasonal coupons. Ask us about combining financing with available rebates to lower your upfront cost even further.

Look for licensing (Gas Technician 1, 313A), registration (TSSA certified), membership (HRAI member), and insurance (WSIB and liability coverage). Check reviews, ask for references, and get multiple quotes. At Ductless Certified, we meet all these standards and serve the entire GTA.